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Our experienced team of U.S.-based technical support engineering experts provedes optimal support for the full family of Nortel DMS products.  Our technical support service includes remote technical assistance and emergency recovery for issues associated with the operation and maintenance of network systems, add-on support and field support services.

Our support organization provides 24/7/365 remote assistance related to system operation and maintenance issues. As an extended part of your service team, our technical support services organization manages the daily operation of your network and related equipment, allowing you focus on your core business.

Tier 4 Tech Sppt

Our support solution features:

  • U.S.-based remote technical assistance
  • Operation and maintenance of the full Nortel DMS family of products

  • Technical support services include two service levels

  • Nortel Technical Assistance Service - Critical, Major and Minor

  • Disaster Recovery - provided for the most severe problems