Volt Telecom Group performs enterprise-wide telephony management of multiple technical systems as well as administrative services in support of communications services, call center and VoIP for customers nationwide.  We coordinate installation scheduling, moves, adds and changes (MACs), manage trouble tickets and coordinate and oversee other vendors (subcontractors).  We perform new job engineering for moves or changes, including PBXs.  We also handle Telco carrier services, managing all voice circuits, POTS, ICT1s, IDs and vendor-client management. Our team provides on-site support for the services listed below:

• Monthly Charge-Back and Billing System
• Technical Documentation and Reporting
• Call records management through Telecenter, a symphony tool that records all the call details company-wide, as well as call recording from a Dictaphone freedom system
• Design and Implementation
• Disaster Assistance
• Video Conferencing - installation, maintenance, scheduling and reporting for Polycom and Tandberg systems
• Telecom Circuits/Lines
• Automatic Call Distribution Groups
• Pagers and Cellular Services
• Structured Cabling (copper and fiber) - Cat3, Cat5 and Cat6 wiring, coax, reverse USOC, fiber, multi– and single-50 microns and 62.5
• Switchboard management
• Pager tracking, replacement and usage reporting
• Hand-held radio tracking, replacement and usage reporting